Service

I. Pre-Sales Services

1. Professional Consultation: Provide expert advice on vehicle selection, configuration comparison, and technical parameter interpretation.

2. Customized Solutions: Recommend the most suitable vehicle combinations based on target market needs and budget.

3. Document Preparation: Assist in preparing various qualification documents and certification materials required for procurement.

II. During-Sales Services

1. Flexible Transactions: Support multiple payment methods such as T/T and L/C, and offer trade terms including FOB, CIF, and EXW.

2.Professional Refurbishment: Strictly implement "as-new" standard refurbishment processes, including:
(1) Comprehensive inspection and maintenance of mechanical systems
(2) Detailed inspection and maintenance of electrical systems
(3) Upgrading and replacement of functional components

3. Quality Certification: Every vehicle undergoes rigorous inspection by authoritative third-party agencies, with detailed reports provided.

4. Efficient Logistics: Utilize forward-deployed warehouse networks to achieve rapid shipment within 7 days.

5. Documentation Services: Handle all export procedures including customs declaration, inspection, quarantine, and certificate of origin.

III. After-Sales Services

  • Parts Support:
    1. Parts Support::

    Establish a stable supply chain for genuine parts

    Set up emergency parts transfer channels

    Provide parts selection and technical guidance

  • Technical Support:
    2. Technical Support::

    7×24 online technical consultation

    Maintenance guidance and training

    Troubleshooting solutions

  • Continuous Support:
    3. Continuous Support::

    Regular follow-ups by dedicated account managers

    Sharing of market trends and product updates

    Updates of marketing materials and training resources

Service Commitment: Through standardized service processes, professional technical teams, and a robust supply chain system, Chengming Group ensures that customers experience efficient, professional, and reliable service at every stage, truly achieving "hassle-free purchasing and worry-free after-sales."

IV. System Features

Full Lifecycle Coverage: From initial consultation to post-sales maintenance, covering the entire vehicle lifecycle.

Standardized Processes: Clearly defined service standards and operational specifications for every step.

Professional Team: Over 300 specialized staff members, each fulfilling their roles to ensure service quality.

Rapid Response: Multi-channel communication mechanisms to ensure timely addressing of customer needs.

Continuous Improvement: Regularly refine service content and quality based on customer feedback.

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